Refund and Returns Policy

Introduction

Thank you for shopping at ralero. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds on products purchased from our website, https://www.ralero.store.

Returns

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must initiate the return within 30 days of the purchase date.

Non-Returnable Items

Certain items are not eligible for return, including perishable goods, personalized items, and products that are intimate or sanitary for health protection reasons.

Return Process

To start a return, please contact our customer service team at [email protected] or +1 (312) 698-9837. You will receive instructions on how and where to send your item. Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Refunds

Timing of Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Partial Refunds

Partial refunds may be granted in certain cases, such as if the item is returned without its original packaging, shows signs of use, or is missing parts not due to our error.

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] or +1 (312) 698-9837.

Shipping for Returns and Exchanges

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (312) 698-9837
• Address: 2720 East Highland Way, Chicago, Illinois 60673, United States

Policy Changes

We reserve the right to modify this refund and returns policy at any time. Changes will be posted on this page, and your continued use of https://www.ralero.store constitutes acceptance of those changes.